Terms Of Service
Last updated: 2025/05/30Welcome to Bootscrew ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website, purchase of our products (Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, Wedges), and engagement with our services. By using our platform, you agree to these Terms. If you disagree, do not use our services.
1. Scope of Services
We offer online retail services for footwear products. These Terms apply to all users, including buyers, account holders, and visitors.
2. Order Placement & Acceptance
- Order Confirmation : After placing an order, you will receive an order confirmation email. Orders are not final until we send a shipping confirmation email.
- Product Availability : We reserve the right to cancel orders due to inventory shortages or pricing errors. In such cases, we will notify you and issue a full refund.
3. Return & Refund Policy
3.1 14-Day No-Questions-Asked Returns
You may request a return within
14 days
of receiving your order for any reason. To be eligible:
- Products must be unused, in original packaging, and with all tags attached.
- Buyers are responsible for return shipping costs , unless the item arrived damaged or defective (see Section 3.3).
3.2 Refund Processing Timeline
- Standard Refunds : Refunds will be processed within 14 days of receiving and approving your return. Funds will be credited to your original payment method.
- PayPal Refunds : For orders paid via PayPal, processing may take at least 14 days , and up to 30 days in jurisdictions where PayPal’s legal requirements mandate longer processing times (e.g., certain regions outside Hong Kong).
3.3 Damaged/Defective Items
If your order arrives damaged or defective, contact our customer support within 7 days of delivery. We will arrange a free return and provide a replacement or full refund, including original shipping costs.
4. Payment Terms
- Accepted Methods : We accept PayPal, credit/debit cards, and other payment methods as displayed at checkout.
- Currency : Prices are displayed in EUR,GBP,USD,etc., and payments are processed in the same currency.
- Taxes & Duties : Buyers are responsible for all applicable taxes, customs duties, or import fees in their jurisdiction.
5. Governing Law
These Terms are governed by and construed in accordance with the laws of
Hong Kong
, without regard to its conflict of laws principles. Any disputes will be resolved exclusively by the courts of Hong Kong.
6. User Obligations
- Accurate Information : You must provide truthful and up-to-date information when creating an account or placing orders.
- Account Security : You are responsible for maintaining the security of your account credentials. Notify us immediately of any unauthorized access.
- Compliance : Use our services only for lawful purposes and in compliance with all applicable laws and regulations.
7. Intellectual Property
All content on our website, including trademarks, product designs, and text, is the property of Bootscrew or our licensors. You may not use, reproduce, or distribute our intellectual property without prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to product delays, lost profits, or data loss.
9. Termination
We may suspend or terminate your access to our services for violating these Terms, fraudulent activity, or at our sole discretion.
10. Updates to Terms
We may update these Terms periodically. Changes will be posted on our website, and your continued use after updates constitutes acceptance.
11. Contact Us
For questions about these Terms, returns, or orders, contact us at:Bootscrew
119 PINE ST,LATHROP,MO 64465-9751
Email: [email protected]
Phone: 1-614-4430527
119 PINE ST,LATHROP,MO 64465-9751
Email: [email protected]
Phone: 1-614-4430527
By using our services, you acknowledge reading and agreeing to these Terms.