Last updated: 2025/05/30

At {{company}}, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the data you provide when using our website, purchasing our products (including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges), or engaging with our services.

1. Information We Collect

1.1 Personal Information You Provide Directly

Contact Information : Name, email address, shipping/billing address, phone number, and account credentials (when creating an account or logging in).

Purchase-Related Data : Payment details (e.g., credit card information, which is processed through secure third-party providers), order history, product preferences, and loyalty program participation details.

Customer Support Data : Information provided when contacting our team for inquiries, returns, exchanges, or service requests (e.g., order numbers, product feedback).

1.2 Information Collected Automatically

Usage Data : Browser type, device information (e.g., IP address, device ID, operating system), referring URLs, pages visited, click-through rates, and interaction with our website (e.g., product views, cart activity).

Cookies and Similar Technologies : We use cookies, web beacons, and analytics tools to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings, though disabling some may affect website functionality.

2. How We Use Your Information

Fulfilling Orders : Processing purchases, arranging shipping, managing returns/exchanges, and communicating order status updates.

Account Management : Creating and maintaining user accounts, facilitating logins, and managing loyalty program benefits.

Personalization : Tailoring product recommendations, promotional offers, and content based on your browsing history, purchase behavior, and preferences (e.g., suggesting new Heeled Sandals or Boots based on past interests).

Customer Support : Responding to inquiries, resolving issues, and providing 售后 (after-sales) service.

Analytics and Improvement : Analyzing trends, enhancing website usability, and developing new products or services (e.g., improving the comfort of our Flat Shoes based on customer feedback).

Marketing Communications : Sending promotional emails, newsletters, or special offers about our products, events, or loyalty rewards (you may opt out of these at any time).

3. Sharing Your Information

We may share your information with:

Third-Party Service Providers : Trusted partners who assist with order fulfillment (e.g., shipping carriers), payment processing, data analytics, marketing, and website maintenance. These providers are contractually obligated to protect your data.

Legal Requirements : When required by law, court order, or regulatory authority, or to protect our rights, property, or safety (e.g., preventing fraud in online transactions).

Affiliates and Partners : In limited cases, with approved partners for co-branded promotions or collaborative products (e.g., sharing anonymized data with a fashion designer for a limited-edition Heels collection).

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse, including encryption for sensitive data (e.g., payment details), secure server environments, and access controls for our internal systems. However, no data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access : Request a copy of the personal information we hold about you.

Correct : Update or correct inaccurate personal data by logging into your account or contacting our support team.

Delete : Request deletion of your data, subject to legal or business requirements (e.g., retaining order history for warranty claims on Boots or Wedges).

Opt-Out : Withdraw consent for marketing communications by using the "Unsubscribe" link in our emails or updating your account preferences.

Lodge a Complaint : If you believe your data rights have been violated, contact us at {{email}}, and we will investigate promptly.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., tax records), or support legitimate business interests (e.g., processing warranty claims for our products). After this period, we securely delete or anonymize your data.

7. Children's Privacy

Our services are not directed to individuals under 16 years of age (depending on jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with data, contact us immediately so we can delete it.

8. International Data Transfers

Your information may be stored and processed in countries where our servers or service providers are located, which may have different data protection laws than your jurisdiction. We ensure cross-border transfers comply with applicable laws, such as using standard contractual clauses to protect EU residents' data.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate when changes were made. Significant updates will be communicated via email or prominent notice on our website prior to 生效 (taking effect).

10. Contact Us

For questions about this policy or your privacy, contact us at:{{company}}
{{address}}
Email: {{email}}
Phone: {{telephone}}

By using our services or providing personal information, you consent to the practices described in this Privacy Policy.